Saturday, April 12, 2008

The Quality Monster

When I was fresh out of college and got involved in my first consulting gig I was somewhat confused to learn about the prevalence and power of the “quality department” in most of the companies that I was working for. Through my studies I learned that quality was a controlling concept that manufacturers used to make sure that everything was – if you will - ok with the product. It took my quite a while to understand and grasp the extent of this monster of an organization, which seemed to have a deliberate separate existence within each company.

Where did this quality organization come from? It seemed unnatural to have quality managed by a separate entity. My understanding at the time was that quality was inherently part of the process. It came from good engineering and good craftsmanship – with a sprinkle of discipline. If you separate the quality management from the process, you create a conflict of interests. The people involved in each department strive towards different goals.

Why then do we have huge quality organizations in regulated industries? Ah-ha “regulated” that may be the clue. It seems to stem from the push for compliance. Regulated bodies like to have confidence that there is compliance. How better to show this other than be dedicating a separate organization to secure compliance? So it seems that in fact its politics and not anything to do with good engineering or manufacturing practices.

In my mind quality and product are tightly connected. Quality products is what we want, there is no sense in product with no quality. Therefore it makes no sense to separate these to organizationally either. Like a good German engineered car (or Japanese nowadays) it is a result of an effective production system. In fact in quality is something you get free if you simply Lean-out your process. Quality is inherent to the process. However you can’t just tell your quality department to go home one day? Is it me that fails to see the benefits in what we consider best practices?

8 comments:

Nicole Tedesco said...

"Quality Assurance" engineers and other participants are professionals in the concept of quality management. In a hard sciences discipline, such a physics, these would people who are specialized in constructing, running, and validating experiments. Not everyone can do this. While there are those who can construct a particle accelerator, and those who understand the theories behind the experiments, experimental design in of itself is a specialized discipline. Quality assurance departments in engineering shops are also specialists in communication, documentation, accounting, and indeed engineering.

Of course, this all depends on whether the QA department is actually functional

James jones said...

The the next time I read a blog, I’m hoping who’s doesnt disappoint me about that one. I mean, I know it was my replacement for read, but I really thought youd have some thing fascinating to talk about. All I hear is really a number of whining about something you could fix when you werent too busy searching for attention. Quality Specialists

mtom said...

This web page is often a walk-through for all of the details it suited you with this and didn’t know who to ask. Glimpse here, and you’ll definitely discover it. https://appzforpc.com

tech solver said...

Great article. This blog is filled with unique and high-quality articles.
https://www.techsolveguide.com/
jioTV for PC
jioSwitch for PC
https://www.jiotvforpcguide.in
JioTV for PC windows

tech guider said...


Find all the free software downloads, hardware reviews, online tools, web apps, and tech news.
Jiotv for Android TV
Viva Video for PC
Shareit for Android TV
KineMaster for PC
JioTV for PC
JioTV for PC windows
KineMaster for pc

infolink said...

lets get start android apps on PC windows and mac even also on
laptops

fashion mart 4 you said...

buyweighingscale.com

tech guru said...

Great article. This blog is filled with unique and high-quality articles.
PUBG for PC
Kinemaster for PC
PLAYit Video Player for PC
CamScanner for PC
M Player for PC
Facebook Lite for PC
SHAREit for Android TV
SHAREit for Mac
Free Fire for PC
VITA Video Editor for PC
Health Tips in Tamil
Cinema Info in Tamil
https://www.moviesonez.com/
Vilvam ilai benefits in tamil
Vendhayam benefits in tamil