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Showing posts with label Operational Excellence. Show all posts
Showing posts with label Operational Excellence. Show all posts

Tuesday, March 24, 2026

Observing The Industry Traversing the Digital Divide — Its Finaly here!

Earlier this week at Nvidia’s GTC conference, I had a moment of reflection that, for me, brought a lot of threads together. The energy around AI was undeniable—but more importantly, it wasn’t just hype or futuristic vision. It was grounded in real capability, real deployment patterns, and a clear signal of where the industry is heading.

I shared some of my immediate thoughts in a LinkedIn post during the event, but stepping back, what stood out most was this: the conversation has fundamentally shifted. AI is no longer being discussed as an isolated capability or an experimental technology. It is being positioned as a core building block of how systems will be designed, how operations will run, and how value will be created.

For someone like me—who has been writing for years about composability, democratization, and the need for a new operational architecture—this felt less like a surprise and more like a confirmation. The pieces I’ve been describing are starting to come together in a very visible way.

And it reinforced something I’ve been saying for a long time: manufacturing is on the verge of a fundamental shift. Not another incremental improvement cycle, not another wave of disconnected digital initiatives, but a real transformation in how operations are run, improved, and scaled.

For years, that message felt like a warning. A call to prepare. Today, it feels more like an observation.

Because what I saw at GTC—and what I’ve continued to see in conversations across the industry—is that companies have reached the divide and looking at crossed it. The conversations have changed. The posture of leadership has changed. And most importantly, the level of commitment has changed.

I referred to this earlier in my 2025 trends webinar as a watershed moment, and what we are seeing now is exactly that playing out in real time. I would strongly encourage you to watch that discussion, as it frames much of what is now unfolding across the industry:

What’s important is not just that change is happening—but how it is happening!

Vibe Coding and the Realization of Democratization

One of the clearest signals of this shift is how solutions are now being created. I’ve spent a lot of time over the years writing about democratization in manufacturing—the idea that the people closest to the work should be empowered to improve it, and that technology should enable that rather than constrain it. What is emerging now with AI, and what some are starting to call “vibe coding,” is the most complete realization of that idea that I’ve seen in my career.

What makes this different from previous waves of low-code or no-code is not just accessibility, but the collapse of effort between intent and execution. The ability to describe a problem, iterate on a solution, and see something functional emerge in minutes fundamentally changes the dynamic of how operations evolve. It brings solution creation directly into the operational context, where engineers, operators, and subject matter experts can shape systems in a much more immediate and iterative way. We are now seeing a world where:

  • A process engineer can describe a problem and generate a working application
  • An operator can help shape a workflow in real time
  • A team can iterate on solutions at a pace that was previously unimaginable

This is not incremental improvement. This is a step change in how value is created and something I have consistently pointed to in my writing on composability and frontline operations platforms.


The shift from centrally developed, rigid applications to adaptable, user-driven solutions that reflect the reality of the shop floor.

But what is becoming clear now is that AI is not just enabling this shift—it is accelerating it to a point where it is unavoidable and, I feel, it's removing the mindset barrier. The discussions about technical capabilities, or features and functions are quickly fading away, including the odd ask about monolithic systems and OOTB configurations. They are shifting to be about how quickly solutions it can be built and how effectively it can be applied. That changes expectations at every level of the organization, particularly at the executive level, where the potential for rapid productivity gains becomes much more tangible.

At the same time, this level of democratization introduces a new kind of responsibility. When the ability to create is broadly distributed, the risk of creating the wrong thing—or creating the right thing in the wrong way—also increases. This is where the narrative needs to mature beyond excitement about capability and into a deeper understanding of what it takes to operate in this new model.

Why Platforms Are Now Critical to Operational Integrity


As AI transforms the ability to create solutions, it is tempting to assume that bringing those solutions into operations will follow the same path. This is where manufacturing fundamentally pushes back. The same forces that make “vibe coding” so powerful—the speed, the accessibility, the freedom to create—also introduce a level of variability that operations simply cannot absorb without consequence. In a production environment, the introduction of new technology, solutions, logic, automation, or decision-making is not an isolated act. It becomes part of a tightly coupled system where even small inconsistencies can propagate quickly.

In these environments, the consequences of error are immediate and often irreversible. A mistake cannot be rolled back with a software update, and failures in safety, quality, or compliance can have serious and lasting impact. This reality fundamentally reshapes what trust means for AI. Trust is not about believing that a model is intelligent or statistically accurate, but about whether a system behaves predictably under changing conditions, supports human judgment, and fails safely when uncertainty arises. In operations, trust is earned through repeated, consistent performance in the flow of everyday work.

While AI can generate applications, workflows, and even autonomous behaviors with remarkable speed, manufacturing requires that every one of those elements operates within clearly understood and controlled boundaries. One misstep—whether it’s an incorrect parameter, an unexpected interaction, or an opaque decision—can create cascading effects. Quality can be compromised, performance can degrade, and most critically, safety can be put at risk. In my experience, nothing halts adoption faster in a manufacturing organization than a single visible failure that undermines confidence in the system.

You cannot afford uncontrolled experimentation in a live production environment. This is why I’ve consistently emphasized the importance of a platform-based approach—not as a technology preference, but as an operational necessity. A true operational platform provides:

  • Governance over what is created and deployed
  • Context so that solutions are aligned with real processes
  • Control to ensure consistency, traceability, and compliance
  • Resilience so that failures are contained and managed
  • Connectivity so that decision and action are based on a holistic understanding
  • Content that is industry specific and ready to increase quality and resilience
Accountability in this environment is unavoidable. When AI influences how equipment is configured, how deviations are handled, or whether a product is released, responsibility does not shift to the algorithm. Humans remain accountable for outcomes, which makes human-in-the-loop not just a design preference, but a requirement. If an AI system makes a mistake, and they certainly do, trust erodes quickly—and once that trust is lost, it is very difficult to regain. This is even more pronounced in regulated industries, where expectations around data integrity, traceability, and explainability are explicit, and systems must be understandable not only to technologists, but to operators, engineers, quality professionals, and regulators.

This is precisely why a platform approach is not optional—it is foundational. A manufacturing-focused platform creates the controlled, governed environment where AI can actually operate within the strict realities of production. It is what ensures that solutions are not only created quickly, but behave predictably, meet quality standards, respect safety constraints, and remain compliant over time. Without that structure, the same capabilities that make AI so powerful will introduce unacceptable risk. In manufacturing, you cannot compromise on errors, defects, or safety—and you don’t get multiple chances to get it right. A purpose-built platform is what makes it possible to harness the benefits of AI and “vibe coding” without violating the core requirements of the operation. With a platform, you enable what I often describe as controlled democratization—the ability to innovate broadly, but within a structure that protects the integrity of the operation. Without it, scale is not just difficult—it’s dangerous.

Why Domain Expertise Still Defines Success

The final and perhaps most critical element in all of this is the role of domain expertise—something that is increasingly being underestimated in the current enthusiasm around AI. There is a flawed narrative that AI can compensate for gaps in knowledge or experience, that it can generate solutions independent of deep understanding. But as I have explored in other posts, particularly when experimenting with AI as a creative partner, the technology is only as effective as the context and intent that guide it. In manufacturing, this distinction is not subtle—it is fundamental.

With the incredible democratization AI brings to creating solutions accelerates, this constraint does not disappear—it shifts. It becomes even more important and critical to define the right problem and to judge whether a solution will actually work within the realities of the operation. Manufacturing processes are complex, tightly interconnected, constraints by physical realities, driven by well defined methods, and governed regulatory requirements. Understanding how cause and effect play out in that environment is not something that can be inferred generically; it is built through experience, engineering discipline, and operational knowledge. AI can amplify that expertise, but it cannot replace it—and without it, the risk of creating solutions that fail in practice increases significantly.

In the hands of those with deep expertise, AI accelerates learning, experimentation, and scale. This becomes even more critical as we move toward more autonomous systems, where agents are expected to act within operations. Their effectiveness depends not just on data, but on the depth of understanding embedded in how they are designed—grounded in the experience of those who know how the system behaves, especially when things don’t go as planned.

The Take-Away

What we are seeing right now is the convergence of three defining forces: 

  1. The democratization of solution creation through AI.
  2. The need for structured platforms to govern and control that creation.
  3. The enduring importance of domain expertise to ensure it all works in the reality of manufacturing operations. 

This convergence is not theoretical—it is actively reshaping how companies think about, design, and run their operations.

Crossing the digital divide was never just about connecting systems or digitizing processes. It was about enabling a fundamentally different way of operating—one where the creation, deployment, and continuous improvement of solutions are embedded directly into the fabric of the operation. What we are now beginning to see is what that actually looks like in practice, and it is both powerful and unforgiving.

As with any significant shift in manufacturing, success will not come from simply adopting the latest technology. It will come from understanding how to integrate these capabilities into the operational reality—balancing speed with control, innovation with discipline, and democratization with accountability. The companies that get this right will not just move faster—they will operate differently, and ultimately, outperform.

Saturday, January 3, 2026

Video Illustration: The AI Knowledge Revolution

An Alternative Visual

This is my alternative visual narrative that explores how AI and specifically Agentic AI are fundamentally disrupting traditional manufacturing hierarchies. The video illustrates the "compression" (or collapsing) of the classic Data-Information-Knowledge-Wisdom (DIKW) pyramid, showing how AI now acts as an intelligent intermediary that instantly transforms unstructured "human language"—like deviation comments and work instructions—into actionable operational wisdom


Key themes include:

  • Collapsing Complexity: Moving past the rigid, million-dollar data models of the 1990s to a system that understands context like a human.
  • Knowledge Flow: Driving multi-site transformation through "Outbound" digital playbooks and "Inbound" frontline innovations.
  • Augmented Lean: Democratizing expertise across the entire network so every site becomes both a consumer and a producer of wisdom.

Behind this is a body of work and a lot of written content that I will publish in the future. As I have written before I am experimenting with different formats to convey the message about composability. 

Stay tuned more content will be coming out in the future!

Tuesday, August 26, 2025

Why Are We Still Talking About MES–ERP Integration?

Every few months, I still come across discussions about how to integrate MES and ERP. And every time, I find myself asking: why are we still talking about this?

It’s a bit like asking whether a boat floats. The answer is obvious—yes, it does. The real question is where is it going and why are we on it?

Integration Isn’t the Problem

Let’s be clear: integration between MES and ERP is not new, nor is it unsolved. For decades, manufacturers have been connecting these systems to exchange the information that keeps their operations running. I challenge you—have you ever heard of an MES system that couldn’t integrate to ERP?

The technology is there. APIs, middleware, standardized data models, cloud-native platforms—the tools have only gotten better. Integration is no longer the hard part.

As I wrote in an earlier post "About Accountants and Production", ERP and MES have always been about different things. ERP is designed for financial management (order-to-cash) - transactions, costs, compliance, reporting. MES is built for the shop floor—real-time visibility, control, and execution. Each system has its domain. Integration ensures they don’t talk past each other.

But the value doesn’t come from whether or not you can connect the two. It comes from what you do with that connection.

From Technical to Value-Driven

When integration conversations remain technical—what middleware to use, which API calls to expose—we miss the bigger picture.

The true conversation should be:

  • What processes, operations and decisions do we want to improve?
  • What outcomes are we aiming to achieve?
  • What value will the integration unlock for the business?
For example, integrating to have a streamlines and effective work order execution from ERP to MES is not valuable because the two systems are connected. It’s valuable because it eliminates manual re-entry, reduces errors, speeds up production scheduling, and ensures financial systems reflect operational reality in near real time.

Integration is the means. Value is the end.

Enter the Age of Digital and AI

We’re well into the era of digital, transformation is ongoing and constant, and AI in manufacturing is becoming a reality. Advanced analytics, machine learning, digital twins, and agentic AI are reshaping how operations are managed and humans work. Against that backdrop, spending time debating MES–ERP integration feels outdated.

The real opportunity is to ask: how do these systems, together, create the digital backbone that enables AI to bring operational insights that deliver business value?

ERP knows the plan. MES knows what actually happened. AI thrives when it can see both and spot patterns across them—optimizing schedules, predicting disruptions, and suggesting interventions. That’s the conversation worth having.

Time to Move On

So let’s put this to rest: MES and ERP can integrate. They do integrate. The technical questions have answers.

The real debate—the one that matters in the age of digital and AI—is about value. How do we design our digital architectures, processes, and cultures so that integration serves as the foundation for smarter, faster, and more agile manufacturing? Shift the focus from can we integrate? to what value will the integration deliver?

Sunday, June 22, 2025

Don't Be the Last Dinosaur: Your Plant's Digital Evolution Starts Now!


Plant Managers, manufacturing leaders - look around you. The manufacturing world is not just changing; it's undergoing a seismic shift. While you're grappling with daily firefighting, your competitors – the agile, the digitally native, and those strategically investing – are busy building tomorrow's factories. They are not compromising; they are not settling for just automation, they are digitizing every process, they have rich digital data, they are ready to deploy intelligent, agentic systems that learn, adapt, and optimize production with unprecedented speed and accuracy.

The choice before you is stark: Innovate and adopt, or become obsolete.

If you continue to manage your plants with fragmented data, manual processes, and reactive decision-making, you are literally leaving money on the table. You're bleeding efficiency, compromising quality, and surrendering market share. The 'traditional' way of manufacturing is becoming a relic.

Here are the critical decisions and actions you must undertake RIGHT NOW to avoid being left in the dust:

  1. Stop analyzing and planning- Start digitizing today: Your operations are awash in data, but is it usable? Is it real-time? Is it connected? The foundation of every advanced manufacturing system—from IIoT to agentic AI—is clean, contextualized data. 

ACTION: Invest immediately in robust digital data infrastructure. This means connecting your machines, sensors, and systems (OT and IT convergence is non-negotiable). If your data is trapped in silos, you are blind, and your plant will suffocate under its own inefficiency. This is simply critical - not having digital data is a waste, like other wastes in manufacturing!

  1. Embrace the Power of Composability: Shift your thinking beyond overarching automation or top-down systems to digitize plant processes. The "lights-out factory" is not only outdated, it never truly materialized. Digital transformation isn't about replacing humans but augmenting their capabilities. Composability focuses on empowering your workforce, leading to significant productivity gains. Deploy pilot projects where AI agents can take over mundane, repetitive, or complex analytical tasks. Think predictive maintenance that schedules itself, quality control that detects micro-deviations before they become defects or failures, and production dispatching that dynamically adjusts to supply chain disruptions. 

ACTION: Identify one critical bottleneck in your plant that could be addressed by a digital solution - yes “Kaizen”, start bottom up and iterate. Adopt technology, find a partner and just start. There are some impactful digital technology platforms (I recommend starting with Tulip of course) and launch a focused pilot. Show your team and leadership the tangible benefits.

  1. Future-Proof Your Workforce – Invest in Upskilling, Not Just Training: Your people are your greatest asset. They need to evolve from procedure followers to orchestrators, data interpreters, and system managers. This isn't just about technical skills; it's about fostering a culture of continuous learning and adaptability. And with democratization that digital technologies offer this quickly can create a ground swell, a movement within your organization

ACTION: Develop a strategic plan for workforce transformation. Enhance your operational excellence with augmented lean principles and identify critical future roles and necessary skill sets. Empower your team to embrace these new technologies and strike down any skepticism or technology fears.

  1. Demand Agility from Your Systems – Ditch the Rigidity: The era of monolithic, inflexible manufacturing systems is over. Your plant needs to be agile, able to pivot production lines, incorporate new products, and respond to market shifts with unprecedented speed. This means moving towards composable, interoperable platforms that can readily empower your operations with the new digital capabilities including critically AI. 

ACTION: When evaluating new solutions (like MES, LIMS, CMMS or other systems), prioritize open composable architectures with cloud-native capabilities, IIoT platforms and and in herent AI capabilities that are not an afterthought or “bolt on”. Demand systems that are built for change, not for static operations. These systems have to enable you to transform, they have to provide you a way to implement according to the 5 pillars of composability. Make agile, emergent control a reality with agentic AI.

  1. For Regulated Industries: Make GxP a Competitive Advantage, Not a Burden: If you're in Pharma, Biotech, or Med Device, the GxP implications of these technologies are paramount. But don't let compliance be an excuse for stagnation. Modern digital validation approaches and Pharma 4.0 guidances mean you can innovate with compliance. Transformative digital platforms have inherent built in compliance through detailed digital data, audit trails, and transparency to control mechanisms. Democratization means technology is simpler to understand with that comes transparency and self documentation.

ACTION: Engage with experts who understand both cutting-edge digital transformation and the nuances of GxP. Be proactive in defining your digital validation strategies for IIoT and AI, leveraging initiatives like Validation 4.0. This ensures your innovation is robust, secure, and compliant.

The clock is ticking. The question isn't if your plant will undergo this digital transformation, but when and who will lead it. If you hesitate, you risk becoming a case study in industrial obsolescence. Seize this moment, or watch your competition leave you in their digital dust. This is the mindset you need to adopt to thrive in this new era. What's your immediate next step?

Friday, November 8, 2024

Digital Maturity Embracing the Paradigm Shift with Composability

In my last post, The 5 Pillars of Composability, I broke down how composable systems have to be bottom-up, agile, democratized, human centric and compliant to enable a resilient digital  manufacturing environment. However, these pillars don't standalone and you may have noticed that the graphic drew the pillars within a structure, i.e. a house. Yeah a bit cliche but its a simple way to drive the point - the foundations is connectivity and data integrity while the roof is digital maturity. Without connectivity to reliable data and a high level of digital maturity, the benefits of composability can be diminished. 
  • Data integrity ensures that the digital solutions operate on accurate, consistent, and trustworthy data, preventing breakdowns in decision-making or system performance. High-quality, accurate data is essential for making informed, evidence-based decisions
  • Digital maturity enables organizations to effectively adopt composable architectures, ensuring they have the technical capabilities, culture, and processes in place to take full advantage of modular solutions. 
Together, data integrity and digital maturity complete the story of composability by ensuring that organizations can both build and sustain these flexible, adaptive systems in a reliable and future-proof manner. In this post I want to dive deeper into these concepts as they are foundational concept that propels us forward in the digital paradigm shift to reshape manufacturing operations.

Digital Maturity, Connectivity & Data Integrity complete the composability model

What is Digital Maturity?

Digital maturity represents an organization’s capacity to leverage digital tools and processes effectively based on their strategy with the objectives of significant increases in productivity. It's not a simple matter of capabilities related to adoption or implementation new technologies but rather about integrating them strategically to align with long-term goals. As companies mature digitally, they move beyond basic digital adoption to foster seamless connectivity across systems, data transparency, an empowered workforce and with that comes order of magnitude productivity improvements - the ultimate goal for transformation.

A digitally mature organization is one where digital tools support real-time decision-making, democratized technology access, and predictive insights - aligning perfectly with the benefits of composable principles. This is also what the Pharma 4.0 operational model prescribes, that manufacturers need to do more than automate - they need to integrate everything from operations to compliance in a way that’s seamless, agile, and deeply data-driven.

What is Connectivity & Data Integrity?

Its not news that data must be accurate, accessible, and trustworthy across all systems for true digital maturity. It must be connected, collected, contextualized and stored to ensure that data collected from production lines, suppliers, and product design all feed into a single, reliable source, creating actionable insights and reducing costly errors. Yet surprisingly it still is very much a challenge in many solutions that I encounter. Mostly in legacy situation, implementation of monolithic system, but also if not considered appropriately in newer digital technologies.

Connectivity in manufacturing is all about creating a seamless flow of data across systems, devices, and people. Imagine every machine, sensor, and workstation talking to each other and feeding data into a single network that anyone can access in real time. When systems are connected, it’s like moving from an isolated set of puzzle pieces to seeing the whole picture. Connectivity enables manufacturers to understand what’s happening on the production floor instantly, respond to issues faster, and improve coordination across departments. For example, in a highly connected factory, when a machine experiences a slowdown, that data can flow directly to maintenance teams and operators, letting them address the issue right away.

But connectivity is only as useful as the quality of data being shared, which brings us to data integrity. Data integrity is about making sure that information is accurate, reliable, and complete across its entire lifecycle. It’s not just about having data; it’s about having good data you can actually trust. In the Pharma 4.0 model, where data integrity is critical, maintaining high-quality data is a must, especially for meeting strict regulatory standards. This means putting practices in place to ensure that data isn’t duplicated, corrupted, or altered improperly, so everyone—from operators to auditors—can make decisions with confidence.

Together, connectivity and data integrity are the backbone of any digitally mature operation. They enable real-time visibility, reliable decision-making, and the flexibility to adapt to change. Without them, even the best technology can fall flat. So, as manufacturers embrace digital maturity and composability, focusing on solid connectivity and data integrity will be crucial for a smooth, resilient operation.

The journey from Technology Adoption to Strategic Transformation

Many manufacturers today are adopting digital tools, but there's a significant difference between early digitalization and achieving digital maturity. A mature digital approach emphasizes:

  1. Strategic Data Utilization: Digital maturity involves a shift from collecting data in isolated pockets to having unified, actionable insights. For manufacturers, this means no longer relying on static, siloed data but leveraging real-time insights that span from the shop floor to the boardroom. Yes, this in a way nothing new and really dates to Industry 3.0 concepts - however with new digital tools this has become and achievable reality.

  2. IIoT & Interoperability: Digitally mature systems don’t merely integrate; they interoperate, embodying the composable principle of Bottom Up where IIoT components are autonomous and collaborative. Composable architectures are inherently emergent in both design and control - the manufacturing solution is required to evolve with minimal friction.

  3. Human-Centric Technology: In a departure from an automation focus, the current paradigm shift places people at the center of the digital equation. Technology becomes an enabler for employees, from line operators to managers, allowing them to respond dynamically to changes and resolve issues swiftly.

  4. Resilient and Adaptive Workflows: A composable manufacturing ecosystem relies on digitally mature workflows that can adapt to disruptions, whether due to supply chain variances or unexpected equipment breakdowns. A digitally mature manufacturer leverages their digital capabilities to enable resilience, be predictive and adaptive.

The digital transformation journey towards order of magnitude productivity improvements

The path to digital maturity requires a tailored, strategic approach that elevates an organization from a technological upgrade to a business transformation—one that enables agility, resilience, and sustainable growth. The first step in this journey is to assess and align digital initiatives with overarching business goals. Defining what a mature digital state means for each organization—whether it's minimizing downtime, improving product traceability, or streamlining supply chain management—is critical. Aligning digital initiatives with operational excellence or lean initiatives by implementing data-driven approaches to cut down production waste and achieve near-real-time optimization are critical. Drive value by prioritizing areas where digital maturity will have the most impact on operational outcomes.

A characteristic of digitally maturity is how well your organization is equipped to handle the ever-evolving challenges and capitalize on new opportunities. Embracing composability allows your organization to not only keep pace with the current demands but to thrive in the future - thrive with the accelerated pace of digital innovation. Digital transformation should be more that mere adoption of new technology - it is embedding it deeply in your operational fabric, enabling sustainable growth and resilience in the face of change.

Thursday, May 23, 2024

Taming the Lone Wolf: How to Avoid a Custom Monolith

The Perils of the Custom Monolith

Imagine a tightly packed toolbox – everything you need, but jammed together. Changes become risky domino effects. Deployments are slow and cumbersome. Scaling? Forget about it. Combine this with a single person heroically building a massive, all-encompassing solution or application that the operations is critically dependent on - we have all experienced it. This is called a "custom monolith".

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While the effort and dedication of the lone wolf is admirable and commendable, this "custom monolith" approach usually ends up being expensive and risky to unravel. The custom monolith situation is typically more likely to happen with tools and platforms that offer a democratized approach. Its not only modern platforms that this pertains to, I have seen this phenomena with SCADA/HMIs, Access, MatLab, Quickbase, Retool, Tulip, etc., and of course the beloved Excel (or any spreadsheet).  

With the advent of no-code/low-code platforms that are fast becoming the norm in digital transformation the custom monolith phenomena is happening more often and faster. After all that is one of the characteristics of digital technology - order of magnitude faster. Its both a blessing and a curse, we all love the early adopter - the person who embraces the technology and creates the initial value for all. But then that initial solution grows and becomes an unwieldy custom monolith that only that person knows how to tame. Even more problematic is that the aura of the custom solution is that its complex and has a narrow scope. It can critically stall your digital transformation by alienating the platform, where people are fearful that they can't master the technology and dismissive of its relevancy to their other use cases. 

I have experienced countless times where customers bring in other technologies to solve a problem that their existing no-code platform excels in because it was used for one specific use case solved by a custom monolith. In one example a solution was built for inventory replenishment of manual assembly lines that became a big money saver for the company. The solution was built on a no-code platform and grew in scope to cover more and more lines such that it was intricate and complex - of course by one person. This was touted as a great success story in the companies digitalization journey but on the flip side shoehorned the digital platform to be an "inventory replenishment" system. When I visited the facility I noticed another technology being used for digital work instruction, which was a core capability of the digital platform. When I inquired about their choice of technologies the process engineers said; "well the platform is an inventory solution and we needed work instructions". They then added; "the technology we choose did not require the lone-wolf's [reference to the person who built the inventory solution] level of expertise". This was a clear case of a complete stall in technology adoption because of the "custom monolith" phenomena.

Breaking Free: Fostering Collaboration and Adoption

So how do we avoid these situations, and more importantly how do we setup of successful adoption of democratized digital technologies? The key is to divert the early adoption motion into a sustainable broad citizen development motion and thus prevent a lone wolf situation. Here are a few things to consider:
  • Teamwork Makes the Dream Work
    Don't let one person become an island. Start building a community of citizen developers with a diverse backgrounds from all over the company. A culture of collaboration fosters peer reviews, knowledge sharing, and a sense of shared ownership. This is kind of obvious but sometimes hard to realize. 

  • Embrace Shared Content
    The community should have a common collaboration hub, a center of excellence that they can use to network and share content. Establish clear guidelines for how to use the digital platform including selected use cases, content development practices, template, data structures, and integrations. This creates a foundation for future content developers to build upon, preventing them from becoming an unmaintainable labyrinth.

  • Communication is Key
    Regular discussions about content goals, relevant use cases, technical roadblocks, and future features are crucial. This keeps everyone on the same page and helps identify opportunities to break down the monolith into smaller, more manageable pieces. It is also critical to establish a set of rules about what makes for good vs bad content - specifically around monolithic vs composable solution. These rules should be made part of the culture so that people regularly discuss content based on them.

  • Governance
    Regular evaluation and discussions about goals, content effectiveness, solution value, technical roadblocks, and future features are crucial. Create an internal a process where content can be vetted and then shared for reuse across the company. Establish simple rules about how to create libraries of content, how to manage this content and how to disseminate it. Establish a simple but effective set of principles that define teamwork, use and development of shared content and communication, ie the combination of the key points listed above. 

Accelerated Digital Transformation

It sometimes goes unnoticed - by spreading the effort of building digital content broadly in an organization you essentially crowdsource your digital transformation. Done right this is an immense force that can accelerate your digital transformation beyond anything that you may have imagined. Of course managing and guiding this force is not trivial and requires strong leadership, effective governance and clear strategic objectives.